Privacy Policy

 

Effective Date: April 2025

Welcome to Methena (“we,” “us,” or “our”). Your privacy is important to us. This Privacy Policy explains how Methena collects, uses, stores, and protects your personal information when you use our website, platform, and services.

By accessing or using Methena.com or our services, you agree to the terms of this Privacy Policy.

Information We Collect

We collect personal and usage information to operate, maintain, and continuously improve our services. This includes:

  • Personal Identification Information: Name, email address, phone number, billing address, and account information.
  • Academic and Activity Information: Submissions, assessments, survey responses, learning behavior, and participation records.
  • Usage Data: IP address, browser type, device information, and site activity patterns.
  • Cookies and Tracking Technologies: Used to customize user experience, improve platform functionality, and analyze service performance.

All data collected is utilized to improve the accuracy, effectiveness, and personalization of Methena’s services for a better user experience.

How We Use Your Information

We use the information we collect to:

  • Create, manage, and maintain your account
  • Deliver educational programs, services, and support
  • Personalize your learning experience
  • Communicate service-related updates and information
  • Monitor and improve platform performance and security
  • Conduct research and internal development to enhance Methena’s services

Additionally, collected data helps to continuously improve the accuracy of feedback, assessments, AI models, and personalized suggestions on the platform.

Data Anonymization

For research, reporting, or service development purposes:

  • Personal identifiers are removed.
  • Aggregated and anonymized data may be analyzed internally to evaluate trends, optimize learning models, and enhance user outcomes.
  • No personally identifiable information will be visible in public reports or analyses.

Data Sharing

Methena may share limited data with trusted third-party service providers for operational purposes, including payment processing, analytics, and service optimization. Data shared is limited to what is necessary to perform their functions, and service providers are contractually obligated to protect your data under strict confidentiality agreements.

Biometric and Voice Data Collection

  • Methena collects certain biometric and voice-related data through features like facial expression scanning and keyword detection to personalize and improve the services we offer.
  • Collected biometric and voice data may include facial images, facial expression metrics, recorded keywords, timestamps, and device data associated with the interaction.
  • This data is stored securely, anonymized whenever possible, and used solely for educational and analytical purposes to enhance the accuracy of assessments and feedback.
  • All collected biometric and voice data are retained for a limited period necessary for educational operations and service improvement, and are deleted afterward unless a longer retention period is required by law.

Payment Protection

  • All payments are processed securely through Stripe or PayPal.
  • Methena does not store any credit card or payment information on our servers.
  • Our payment infrastructure meets PCI DSS Level 1 security standards.

Cookies and Tracking Technologies

Cookies and tracking technologies help us:

  • Maintain secure user sessions
  • Understand and analyze user interactions
  • Customize content delivery and learning pathways
  • Improve platform functionality and accuracy

Users may control cookie preferences via browser settings. Disabling cookies may affect site performance.

Data Retention

We retain personal data only as long as necessary for:

  • Delivering services
  • Improving platform accuracy and functionality
  • Complying with legal obligations

You may request data deletion at any time by contacting info@methena.com.

Your Rights

You have the right to:

  • Access the data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your account and personal data
  • Restrict or object to data processing
  • Withdraw consent for promotional communications

GDPR Compliance (for EU Residents)

Methena acts as a Data Controller under the General Data Protection Regulation (GDPR). We may process your data based on:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests

If you are a resident of the European Economic Area (EEA), you have additional rights under GDPR. Contact us for assistance with GDPR-related requests.

Children’s Privacy

Methena is committed to protecting the privacy of young users. Our services are not intended for children under the age of 13, and we do not knowingly collect personally identifiable information from individuals in this age group without verified parental or guardian consent.

If you are under 13 years old, you are not permitted to register for an account, submit personal information, or use Methena’s services unless supervised by a parent or guardian who has provided explicit consent.

In the event that Methena discovers personal information has been collected from a child under 13 without verified parental consent, we will:

  • Promptly delete the information from our systems.
  • Terminate the associated account, if necessary.
  • Notify the parent or guardian of the action taken, if contact information is available.

Security Measures

We employ robust security protocols including:

  • SSL encryption for all communications
  • Secure server infrastructure
  • Strict data access controls
  • Staff confidentiality agreements

We continuously review and update our security practices to protect your personal information.

Links to Third-Party Websites

Methena may contain links to external websites.

We are not responsible for the content or privacy practices of those third-party sites. We encourage users to review third-party privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect operational or legal changes.

Updated versions will be posted here with the revised effective date. Continued use of Methena after changes means you accept the revised Policy.

Contact Us

For questions, concerns, or privacy-related requests, contact Methena Privacy Team:

Email: info@methena.com